MoU signing between RMA Group and Ufintech to strengthen collaboration in the delivery of Business Process Outsourcing Solutions with AI

We are pleased to announce the signing of a new Memorandum of Understanding (MoU) to initiate a comprehensive partnership for strategic engagements in optimizing AI technology for Business Process Outsourcing (BPO).

Ufintech, a China-based AI-technology company, will be collaborating with RMA Contracts on a first business case, using AI to optimize call center operations via speech navigation and assisting with up-skilling of Call Centre Staff through AI-assisted response management systems. Last November, RMA was invited by Singapore Business Federation to attend the China International Import Expo (CIIE) in Shanghai, China, which benefitted RMA’s presence in China as the group looks forward to establishing more relations there. RMA has commenced their China operations with the opening of the Tianjin Branch with the assistance from Sino-Singapore Tianjin Eco-City Investment and Development Co., Ltd., Singapore Centre and are looking forward to building more business networks within China.

The MoU signing ceremony was held at RMA Group’s Office in Singapore. Lex Lee, CEO of RMA Group, signed on behalf of RMA Contracts while Ufintech was represented by Wu Lei, Head of Partnerships.

About RMA

Established in 1988, RMA Group is a leading integrated outsourcing specialist headquartered in Singapore with more than 1,200 employees across five countries throughout Asia-Pacific.

For more than 30 years, we are the major service provider for Government agencies (more than 70% of Singapore government agencies), MNCs (2 of the Big Oil and 9 of Fortune Global 500 companies), and other large enterprises in various industries.

RMA’s suite of services includes the outsourcing of Manpower, Business Process and Transformation.

For more information about RMA, visit our website at

Media Contact

KM Teo
Communications and Marketing

RMA Contracts
8 Kaki Bukit Avenue 1
Singapore 417941

Phone: 6494 1414


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